We collect your personal information because it assists us in delivering a high level of customer service. For example, your personal information helps us to keep you informed and up-to-date on the latest product updates and announcements as well as special offers that may be extended from time to time.
When you provide THF Digital with your name, email address, mailing address or telephone number, and you do not “opt-out”, THF Digital and THF Digital representatives and authorized affiliates may use the provided information to alert you to product updates, special offers, updated information, new products and other THF Digital information. Other than THF Digital representatives and authorized affiliates (such as value-added resellers), THF Digital does not offer, sell, or otherwise make available any user-provided information to third parties
THF Digital will send notifications regarding product updates and technical support notices. These messages are deemed essential to the functionality of your product and as such, there is no “opt-out” available for update notifications.
If you do not want THF Digital or THF Digital representatives to contact you, you may “opt-out” at any time. You may “opt-out” by contacting THF Digital’s Customer Service Department or by following the instructions included in the email correspondence.
THF Digital’s website utilizes visitor log files or cookies as well as hosted tracking with our website. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users as well as identify possible navigation issues. This allows us to enhance your user experience in the future. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Where personal information is required, the THF Digital website uses Secure Sockets Layer (SSL) encryption to transmit this data. This is done to prevent the loss, misuse or alteration of the information you have offered. While THF Digital strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, THF Digital cannot guarantee or warrant the security of any information you transmit to us or from our products and you do so at your own risk. Once your information has been received by THF Digital, we will make our best effort to ensure the safety and security on our systems.
At times, THF Digital may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, order fulfillment, direct mail services and answering customer questions about products and services. These companies will only be provided the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.
THF Digital may occasionally present a special contest or promotion sponsored by another company. You may be asked to provide personal information in order to quality for this contest or promotion. If your personal information will be shared with the sponsor(s), you will be notified prior to your submission of personal information. Finally, while we will make every effort to preserve the privacy of our users, at times we may be required by law to disclose personal information.
Once we receive your item(s), a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.